Frequently asked questions
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Do I need an account?
No. You can check out as a guest. Provide accurate contact and delivery details and keep your order number.
How do I add a name or personalization?
Select available options on the product page and enter the name exactly as you want it made. Review language, spelling and size before adding it to the cart. If a needed option is missing, contact us before ordering.
When will my order arrive?
Within the UAE, the estimated total is 3–6 business days for ready-made products and 6–13 for personalized items after confirmation is complete, including preparation and transit. Large or special orders depend on the agreement. Check the delivery policy before purchasing for a specific event.
What are delivery charges and payment methods?
Delivery charges depend on the address and appear when the order is calculated before payment. Use a payment method actually available at checkout and check that payment succeeded. If payment fails, contact us before placing a duplicate order.
Can I change or return my order?
You may request changes to a personalized item before production starts. Ready-made, non-personalized products are eligible for a change-of-mind return request within 14 days of receipt, subject to condition requirements. Correctly personalized items have a change-of-mind exception, while defect and production-error rights remain protected.
Returns, exchanges and refunds
Personalization, changes and cancellations
How do I track my order?
Open the order tracking page and enter your order number and the phone number used at checkout. If the order is not found or you need help, contact us with the same details.