Contact us
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We’re happy to answer your questions about our products and embroidery options. For assistance with orders, delivery, or returns, please contact us via the WhatsApp icon or email.
What to include in your message
- Your order number, if the enquiry concerns an existing order.
- The name and phone number used on the order.
- A short description of the enquiry or issue, with a product image when helpful.
- Do not send a full card number, verification code or password.
Responses and follow-up
We aim to reply within two business days. For the timeframes in our policies, business days are Monday to Friday, excluding UAE public holidays, and times refer to UAE time. If you have not received a reply, resend your message with the order number and the date of your previous message.
Complaints can be submitted to the same email and are followed up according to their subject. Contacting us does not restrict your right to approach the relevant consumer-protection authority.