Personalization, changes and cancellations
Last updated:
Checking the name and design
Check name spelling, language, size, colors and all options before ordering. We work from approved information; if details are missing or unclear, we seek clarification before starting the affected work. A special design beyond the displayed options is confirmed in writing before production.
Previews and natural variation
The on-screen preview is illustrative; shades and stitch appearance may vary because of displays and materials. This does not excuse an incorrect name, wrong size or material difference from the description and agreed specifications. If a precise shade or measurement is essential, request confirmation before paying.
Before production or dispatch
A personalized order can be changed or cancelled without a fee before production starts. Contact us promptly with the order number; submitting a change request does not confirm acceptance until we respond. A ready-made, non-personalized order can be cancelled without a fee before carrier handover. Amounts already paid are refunded according to the published refund method and timing.
After production or dispatch
Once cutting or embroidery has started, changing the name, size or design, or cancelling a correctly personalized item for a change of mind, may not be possible. We explain the production status and available options before doing further work and do not charge new alteration costs without prior agreement. After ready-made items are dispatched, the returns procedure applies. Defect, non-conformity and other mandatory rights remain protected in every case.
Delayed approval or production errors
Custom preparation time starts once payment and specifications are confirmed. A delayed response to an essential clarification may affect preparation timing, which is explained during follow-up. If we make a production error or depart from approved details, we remedy it without charging you to correct our mistake.